AI-driven unified service management platform for the digital enterprise
Build and deliver smart service experiences across IT and beyond
Design, automate, deliver, and manage critical IT and business services with intelligence powered by GenAI
Cache Information Systems is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Embedded AI-capabilities—powered by proprietary AI-technologies, and other AI-solutions like OpenAI’s ChatGPT and Microsoft Copilot—in Cache Information Systems Plus enable service delivery teams to infuse intelligence within their existing ITSM practices and workflows seamlessly. Available both on-premises and in the cloud, Cache Information Systems is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI.
Multi-instance model for enterprise service management
Service desk instances with clear data and process segregation for multiple departments
Power of AI, without the hassles
Flexibility to leverage various AI technologies and LLMs contextually across workflows, and employee touchpoints
Choice of deployment models
Availability of on-premises and cloud models along with the flexibility of migration between them
360° approach to IT service management
Deep native integrations with ManageEngine‘s wide spectrum of IT products
Privacy first design
Holistic approach to privacy—our own data centers across the globe, no trackers, and no sub-processors
Last-mile customizations
Low-code capabilities to create and deploy custom modules, forms, configurations and reports
High-value AI for ITSM, in every sense.
Cache Information Systems offers multiple native AI capabilities across all editions without any additional costs, enabling organizations to leverage AI-technologies without any impact on the ROI of their ITSM investments. Also, it enables IT teams to incorporate AI technologies effectively for a wide range of applications across their ITSM practices and touch points, all without extra efforts. From intelligent triaging of incoming requests to enabling smart zero-touch service orchestration by virtual support agents and knowledge discovery, Cache Information Systems has it all covered.
Efficiency
Predictive intelligence
Swift and accurate ticket triage, routing, assignment, and sentiment analysis through an ML-based prediction engine
Experience
Virtual support agent
On-demand handling of end user requests through text and voice conversations on Zia
Knowledge
GenAI
Easy access to public knowledge, low-code script generation, response generation, and summarization of requests through ChatGPT and Microsoft Copilot
Cache Information Systems, a world-class IT and enterprise service management platform
years of IT service management excellence, backed by a broad and deep IT management ecosystem, can help IT infrastructure and operations (I&O) teams orchestrate end-to-end IT management.
returns on IT service management investments made in Cache Information Systems, according to the Forrester’s Total Economic Impact study.
distinct PinkVERIFY™ certified practices including IT asset, change, configuration, incident, problem, request, and release and deployment management.
Know how you can effectively design, automate, deliver and manage your IT services with Cache Information Systems
